Your Questions Answered
What is The Simple Homelife?
The Simple Home Life is your go-to source for lifestyle products, educational materials, and home goods designed to simplify and enhance your everyday living. We focus on providing high-quality items that bring joy and functionality to your home.
What products do you offer?
We offer a wide range of products, including both physical and virtual items. Our collection features home decor, physical planners, workbooks, educational resources, and eco-friendly household items, as well as digital downloads to support a simple and sustainable lifestyle.
How can I place an order?
You can place an order directly through our website. Simply browse our collection, add your desired items to the cart, and proceed to checkout. We accept various payment methods for your convenience.
How does shipping work for physical products?
We offer standard shipping options for our physical products. Shipping can take up to 7 working days for the UK, 7-10 working days for orders to the US, and the rest of the world may vary depending on customs and local couriers.
How do I access virtual products after purchase?
Once you purchase a virtual product, you will receive an email with a link to download your item. You can also access your downloads through your account on our website.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the courier’s tracking portal.
Do you offer international shipping?
Yes, we offer international shipping to many countries for our physical products. Please note that delivery times can vary depending on your location and local customs procedures.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange, provided the items are unused and in their original packaging. Digital products are non-refundable.
How do I contact customer service?
If you have any questions or need assistance, please feel free to contact our customer service team via email at simone@thesimplehomelife.com or natasha@thesimplehomelife.com or through our website’s contact form. We are here to help!
Can I customize or personalize my order?
Some of our products offer customization or personalization options. Please check the product details for available options or contact us for more information. Or contact us and we can see what we can do for you!